Contact Support

* required

 
First Name *
Last Name *
Company *
E-mail Address *
Phone Number *
Callback 24/7? Yes       No
Managed Service Customer? Yes       No
Issue Severity *
S1 - System(s) down/critical operations impact; immediate assistance required.
S2 - System(s) severely degraded/significant operations impact; urgent assistance required.
S3 - System(s) impaired/minimal operations impact; assistance required.
S4 - No operations impact; Assistance/information requested.
Issue Description *

To make sure your request is prioritized correctly, LISS has established service request severity definitions.

  • Severity 1 (S1): Your network is “down” or there is a critical impact to your business operations. CLIENT and LISS will commit all necessary resources around the clock to resolve the situation.
  • Severity 2 (S2): Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected. CLIENT and LISS will commit fulltime resources during normal business hours to resolve the situation.
  • Severity 3 (S3): Operational performance of your network is impaired while most business operations remain functional. CLIENT and LISS are willing to commit resources during normal business hours to restore service to satisfactory levels.
  • Severity 4 (S4): You require information or assistance with product capabilities, installation, or configuration. There is little or no effect on your business operations.