Support

Remote Support

Contacting the HelpDesk

LISS HelpDesk
516.417.5511
helpdesk@lissconsulting.com

Please be sure to send support requests to helpdesk@lissconsulting.com to generate a support case number and notify all technical staff members.  Contacting individual technicians for new support issues may adversely affect the response time to your issue.

If you experience any difficulty contacting the HelpDesk via e-mail, you can contact the HelpDesk by phone at 516.417.5511 and leave a detailed message that includes your contact information.  Outside of normal business hours, please hold and your call with be transferred to a support technician (after-hours rates will apply)

Please ensure that any authorized user in your organization who coordinates support issues or contacts the HelpDesk is familiar with the above contact information.

Toolbox [click here]

LISS FTP Access [click here]

Product Publications [coming soon]

Links

• Trend Micro Threat Resource Center - http://itw.trendmicro.com/
• Trend Micro HouseCall - http://housecall.trendmicro.com/

 

Helpful Hints

• For the best tracking & resolution of support issues, it is best to contact the HelpDesk via e-mail
• E-mail each issue separately; one issue per message. This will assign a unique case number to each issue, so one issue can be resolved without having to close the entire case, which may contain multiple issues.
• Include a brief description in the message subject (i.e.: "username: web browser crashing") and a more detailed description in the message body (if applicable)
• Please do not include additional LISS Consulting staff in the "To:", "CC:" or "BCC:" fields; all technicians will receive the message.
• When calling, please be sure to leave a voicemail message if no technicians are available. All technicians are paged with your message and will respond ASAP.
• To follow-up on an open case, *reply* to the original case message